eb222 Privacy Policy

Information We Collect

eb222 collects two broad categories of information from its users: information you provide directly to us, and information collected automatically through your interaction with our platform.

Information You Provide

When you register an account, make a deposit, contact support, or participate in promotions, you may provide the following:

• Full name and date of birth for identity verification purposes
• Email address and mobile phone number used for account communications
• Billing address and location details relevant to your account registration
• National ID, passport, or other government-issued document numbers where KYC verification is required
• Payment method details such as bKash account numbers, Nagad wallet IDs, or Rocket references, in accordance with applicable transaction requirements

Automatically Collected Information

When you use the eb222 platform, certain technical and behavioral data is collected automatically to ensure service quality and security:

• IP address, device type, operating system, and browser information
• Session timestamps, pages visited, and in-platform navigation paths
• Game activity logs including wager amounts, game session duration, and outcomes
• Cookies, local storage tokens, and similar tracking technologies used to maintain your session

How We Use Your Information

The data we collect is used for specific, legitimate operational and compliance purposes. eb222 does not use your personal data for any purpose beyond what is described here without your prior consent:

• Account creation, verification, and ongoing management of your player profile
• Processing deposits and withdrawals through supported payment channels including bKash, Nagad, and Rocket
• Providing personalised customer support and resolving account-related disputes or queries
• Sending transactional notifications such as deposit confirmations, withdrawal status updates, and security alerts
• Fraud prevention, anti-money laundering compliance, and responsible gaming monitoring
• Improving platform performance, identifying technical issues, and enhancing the overall user experience for players across Dhaka, Chittagong, Sylhet, and beyond

How We Share Your Information

eb222 treats your personal data with the strictest confidentiality. We do not sell or rent your data. Disclosure to third parties occurs only in the limited circumstances described below:

Service Providers

We may share necessary data with trusted third-party service providers who assist in operating our platform — including payment processors, identity verification services, and technology infrastructure partners. All such providers are contractually bound to handle your data securely and exclusively for the purposes of delivering services to eb222 users.

Legal and Regulatory Requirements

eb222 may be legally required to disclose certain user data in response to lawful requests from competent authorities, court orders, or regulatory directives. In such cases, we will disclose only the minimum amount of data necessary to comply with the legal obligation.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of eb222's business assets, user data may be transferred to the acquiring entity. You will be notified prior to any such transfer, and the receiving entity will be required to adhere to terms no less protective than those set out in this Privacy Policy.

Cookies and Tracking Technologies

eb222 uses cookies and similar technologies to maintain session continuity, enhance platform functionality, and gather aggregated usage analytics. The types of cookies we use include:

• Strictly necessary cookies that enable core platform functions such as login sessions and payment flows
• Functional cookies that remember your language preference, display settings, and previously chosen payment methods
• Analytics cookies that help us understand aggregate user behavior and identify areas for platform improvement — no personally identifiable information is included in these reports

You may configure your mobile browser to reject or delete cookies at any time. Please note that disabling strictly necessary cookies may affect the availability of certain platform features, including the ability to remain logged in across sessions.

Data Security

eb222 takes the security of your personal data seriously. We implement a range of technical and organisational safeguards to protect against unauthorised access, accidental loss, disclosure, alteration, or destruction of your data. These measures include SSL/TLS encryption for all data in transit, access controls limiting data to authorised personnel only, regular security audits and vulnerability assessments of our platform infrastructure, and encrypted storage of sensitive data fields at rest.

While we take every reasonable precaution to protect your information, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and interests, eb222 will notify affected users without undue delay and take immediate steps to contain and remediate the incident.

Data Retention

eb222 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil legitimate operational, legal, and compliance obligations. Transactional records and KYC documentation may be retained for extended periods where required by applicable anti-money laundering regulations or audit obligations.

Once the applicable retention period has expired and there is no longer a legal or legitimate basis for retaining your data, eb222 will securely delete or anonymise your personal information so that it can no longer be linked back to you as an individual.

Your Rights Over Your Data

As an eb222 user, you hold meaningful rights over your personal information. You may exercise any of the following rights by contacting our support team:

• Right of Access — request a copy of the personal data eb222 holds about you
• Right to Rectification — request correction of any inaccurate or incomplete personal data
• Right to Erasure — request deletion of your personal data where there is no longer a legitimate basis for us to retain it
• Right to Restriction — request that we limit the way we process your personal data in certain circumstances
• Right to Withdraw Consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing

eb222 will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request to ensure the security of your account.

Payment and Financial Data

eb222 supports fast and convenient local payment options popular throughout Bangladesh, including bKash, Nagad, Rocket, and Upay. When you make a deposit or initiate a withdrawal, your payment reference details are processed through secure, encrypted channels. eb222 does not store complete payment credentials on its servers — only the minimum transaction reference data necessary to reconcile your account activity.

Transaction histories related to your account are retained for compliance and audit purposes. These records help eb222 meet its anti-money laundering obligations and resolve any payment disputes that may arise. All financial data is treated with the highest level of confidentiality and is accessible only to authorised personnel with a legitimate need.

Third-Party Services

The eb222 platform integrates with reputable game providers, including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, to deliver its games library. These providers may process certain technical and session data as part of delivering game content. Each provider operates under its own data protection policies, and eb222 selects partners that maintain robust, industry-aligned privacy standards.

eb222 is not responsible for the privacy practices of third-party providers or for any external websites that may be referenced inany promotional communications. We encourage users to review the privacy policies of any third-party services they interact with.

Children's Privacy

eb222 is strictly an adults-only platform. Our services are intended exclusively for users who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal information, we will promptly close that account and delete all associated data. Parents and guardians are encouraged to make use of parental control tools available on their devices and internet service providers to prevent minors from accessing online gambling platforms.

Changes to This Privacy Policy

eb222 reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated to registered users via a notice on the platform or by email prior to the changes taking effect. The revised policy will be published on this page with an updated effective date.

Your continued use of the eb222 platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should discontinue use of the platform and contact our support team to request account closure.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way eb222 handles your personal data, please reach out to our support team. We are committed to responding to all privacy-related inquiries promptly and transparently.